Booking information

Strandhotel am Weissensee

Blume

Arrival and Departure:

Check-in: from 2 pm for guests of the Strandhotel, from 4 pm for guests of the flat hotel. Please inform us in advance for arrivals after 6 pm
Check-out: until 11 am for guests of the beach hotel, until 10 am for guests of the flat hotel
Late Check-out: possible on request and subject to availability

If you arrive earlier or plan to leave later the luggage may be left with us and also the wellness area may be used.

You can find all informations on our house, our offers and current activities around the Weissensee also on our guest portal on Gastfreund:

to Gastfreund

Availability of the reception desk:

from 8 am to 6 pm
after 6 pm our restaurant team will be happy to be of support in case of questions

Cancellation conditions

for flexible rates:
free cancellation up to 31 days before arrival
between 30 days and 3 days before arrival: 30% cancellation fee
from 2 days before arrival: 100% cancellation fee

for fixed rates - non-cancellable special offers:
no cancellation possible
Here we recommend that you take out travel insurance

Car park:

A free car park is available to our hotel guests opposite the hotel. We also offer our guests two charging stations for electric vehicles there free of charge.

Dogs:

Your four-legged friend is welcome to stay with us if you book in advance.
We ask for your understanding that dogs are not allowed in the restaurant and spa area or on our beach. If you would like to have your dog with you at mealtimes, we will be happy to prepare a table for you in our bar area.

Equipment in your room:

Equipment for children:

On request, we can provide changing mats, baby bath tubs, cots with cot linen, high chairs and children's bathrobes.

Rental

For your individual mobility on site, we are happy to hire out bicycles, e-bikes, stand-up paddles and rowing boats, subject to availability. For bike and e-bike hire, please contact our hotel reception. We are also happy to lend you hiking poles. Stand-up paddles and rowing boats can be hired at reception in the lakeside spa.

We are happy to lend you bicycles by the hour or for a whole day free of charge (subject to availability).
We hire out e-bikes for €42 per bike per day for house guests and €52 for external guests.
Stand-up paddles and rowing boats can be hired at our spa reception for € 15 per hour.
In winter, you can hire a sledge from us for a speedy descent.

Payment

We offer you the option of securing your booking with your credit card or paying the deposit (for flexible rates) or the booking (for non-cancellable rates) by bank transfer.

In the case of flexible rates, your card will only be charged by the hotel on check-out - the credit card serves as security. You can also pay in cash on site if you prefer.
For non-refundable rates, the booking amount will be charged to your credit card immediately.

The entry of your credit card details on our booking process is secured according to the latest technical standards: our payment platform Mews Payments tokenises and stores each payment card using an external tokenisation vault and is therefore 100% PCI-compliant. The PCI DSS (Payment Card Industry Data Security Standard) is a set of security regulations created by the major credit card associations. The credit card is not stored by Mews or the hotel. All card details are stored with our payment providers who are responsible for keeping them secure.

If you prefer to pay by bank transfer, you can transfer the appropriate amount (deposit for cancellable rates or full amount for non-cancellable rates) to our business account in the name of:
Alpenzart Hotel GmbH - IBAN AT64 5700 0520 1103 2498 - BIC HYPTAT22. Please do state the name of the person making the booking.

Room service:

daily between 11 am and 2 pm
except you have left the orange sign outside, indicating that you do not want to be disturbed

Room keys:

The room key also opens the front door. This is closed from 10 pm till 7 am. Please take your room key with you if you plan an evening walk outside!

WIFI

can be used free of charge. Our password is "GriassDi!"
For the use of WIFI in your room we are happy to provide you with an own router. This also enables you to reduce the electro smog in your room at your own wish.